At USPS Subsidiary Freights Company Limited (“USPS Subsidiary,” “we,” “our,” or “us”), we strive to provide our customers with the best possible service and satisfaction. If you are not completely satisfied with our services, we offer a refund policy to ensure your peace of mind.
1. Refund Eligibility:
- Refunds may be issued under the following circumstances:
- Service failure: In the event of a service failure where we fail to deliver your shipment within the agreed timeframe, you may be eligible for a full or partial refund.
- Cancelled shipments: If you cancel your shipment before it is dispatched, you may be eligible for a refund, subject to any applicable cancellation fees.
- Incorrect billing: If you have been incorrectly billed for our services, we will issue a refund for the overcharged amount.
2. Refund Process:
- To request a refund, please contact our customer service team within [number] days of the service date.
- You may be required to provide proof of purchase, such as a booking confirmation or invoice, along with any supporting documentation to support your refund request.
- Refunds will be processed back to the original form of payment within [number] business days of approval.
3. Refund Exceptions:
- Refunds will not be issued in the following circumstances:
- Change of mind: We do not offer refunds for changes of mind or circumstances beyond our control.
- Force majeure events: We are not liable for delays or service interruptions caused by force majeure events, including but not limited to natural disasters, acts of terrorism, and government actions.
- Non-deliverable shipments: If a shipment is non-deliverable due to incorrect address information provided by the customer, no refund will be issued.
4. Dispute Resolution:
- If you are dissatisfied with the outcome of your refund request, you may escalate the matter to our management team for further review and resolution.
Return Policy
At USPS Subsidiary Freights Company Limited, we understand that there may be occasions when you need to return a shipment. Our return policy is designed to make the process as simple and hassle-free as possible.
1. Return Eligibility:
- Returns may be accepted under the following circumstances:
- Damaged or defective shipments: If your shipment arrives damaged or defective, please contact us immediately to arrange for a return and replacement.
- Incorrect shipments: If you receive the wrong item or shipment, please contact us to arrange for a return and exchange.
- Change of requirements: If your shipping requirements change and you no longer need the shipment, you may be eligible for a return, subject to any applicable return fees.
2. Return Process:
- To request a return, please contact our customer service team within [number] days of receiving the shipment.
- You may be required to provide proof of purchase, such as a booking confirmation or invoice, along with any supporting documentation to support your return request.
- Returns will be processed upon receipt and inspection of the returned item(s) to ensure they meet the eligibility criteria.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless otherwise agreed upon.
- We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment, as we are not liable for any loss or damage during transit.
4. Refunds and Exchanges:
- Refunds or exchanges will be processed once the returned item(s) have been received and inspected.
- Refunds will be issued back to the original form of payment within [number] business days of approval.
Contact Us: If you have any questions or concerns about our refund and return policies, please contact us at [Contact Information].
